Shipping policy
Shipping & Delivery Policy
At Raven Masonic, we work with specialist printers and suppliers to provide Masonic books, regalia and other products. Shipping arrangements and delivery times vary depending on the products ordered.
Raven Masonic Books
Our own attendance, declaration and other Raven Masonic books include FREE WORLDWIDE STANDARD DELIVERY.
Our books are produced through a printing network that allows orders to be printed locally to the customer wherever supported, reducing international shipping costs and delivery distances.
Most books are printed to order, so please allow approximately two weeks for delivery.
We occasionally have copies available from stock. If you need a book urgently, please contact us before ordering to check availability.
Faster delivery from available stock may be possible for an additional postage charge, which will be confirmed beforehand.
Masonic Regalia
Regalia is supplied through specialist suppliers, including Riverside Regalia.
Where products are supplied through Shopify Collective, the supplier's shipping arrangements and applicable charges are handled automatically through the checkout process.
Regalia postage is not generally free. The applicable delivery charge will be shown at checkout.
Delivery times depend on product availability, the supplier and the delivery destination.
If you require regalia for a particular meeting, installation or ceremony, please contact us before ordering.
Other Products and International Suppliers
Some products are dispatched directly from our suppliers, including suppliers located outside the United Kingdom.
Delivery times vary depending on the supplier and destination. Certain internationally supplied products may take up to 50 days to arrive.
Where longer delivery periods apply, these will be indicated or agreed before ordering.
Please contact us before placing an urgent order so we can advise on suitable delivery options.
Delivery Delays
We make every effort to ensure orders arrive within their expected delivery period.
Occasionally, delays can occur due to printing schedules, supplier availability, courier services or international shipping.
If you experience a delay, please contact us and we will investigate with the relevant supplier.
Although orders may be produced or dispatched by third parties, Raven Masonic remains responsible for fulfilling orders placed with us, and your statutory consumer rights remain unaffected.
Delivery Problems
If an order arrives damaged, incorrect or does not arrive within the agreed delivery period, please contact us so we can arrange an appropriate resolution.
Where no different delivery period has been agreed, statutory delivery requirements apply.
Contact Us
For delivery enquiries or urgent requirements, please email:
Please include your order number where applicable.